Smart Cloud IVR & Virtual Call Center Solutions
Route incoming customer calls intelligently to department agents, record calls for quality assurance, deploy custom multi-level interactive voice responses, and run outbound voice campaigns.
Complete Voice & Call Management Suite
Multi-Level Interactive Voice Menu
Design multi-language IVR greetings and department routing options (Press 1 for Appointments, Press 2 for Emergency).
Virtual Toll-Free & Landline Numbers
Instant provisioning of 1800 Toll-Free numbers and 10-digit virtual landline numbers for national brand presence.
Automatic Call Recording
Secure cloud recording of all inbound and outbound customer calls for staff training, quality monitoring, and audit compliance.
Outbound Voice Broadcasting (OBD)
Automate voice broadcasts for appointment reminder calls, fee payment alerts, and emergency public announcements.
Real-Time Call Analytics & Analytics
Comprehensive dashboard tracking missed calls, average agent handle time, peak call volume hours, and agent productivity.
CRM & Webhook Call Popups
Pop up customer details in your CRM instantly when a call arrives, with automatic call log sync and recording URL storage.
Book Your Cloud Telephony Consultation
Fill in your requirements and our cloud telephony expert will demo customized IVR call flows for your organization.
Request a Callback / Free IVR Demo
Our IVR specialists will contact you within 2 business hours.
Cloud IVR FAQs
Do we need hardware or physical EPABX boxes to use Cloud IVR?
No physical hardware is required! SMSGraph Cloud IVR is 100% cloud-hosted. Calls are routed digitally to your agents' existing mobile phones or softphone browsers.
Can we record professional studio voice greetings for our IVR?
Yes! We provide professional voiceover artist recording in English, Hindi, and regional languages, or you can upload your custom MP3 audio greetings anytime.
What happens if an agent misses an incoming call?
Our intelligent call routing system automatically forwards the call to the next available agent, logs the missed call in your dashboard, and sends an instant SMS/WhatsApp alert to your team.